Your Privacy at Wazamba Casino
This Privacy Policy explains what personal data we collect when you play at Wazamba Casino, why we collect it, how long we keep it and the choices you can make about it.
What Data We Collect
When you register an account, verify your identity or place a bet, we collect only the data needed to run that activity. Each category below serves a specific purpose described later in this policy.
- Identity data: full name, date of birth, email address, phone number, residential address and country of residence.
- Verification documents: government-issued ID, proof of address and payment method verification required under our KYC process.
- Transaction data: deposits, withdrawals, bets placed, winnings and bonus activity across all payment methods including crypto wallets.
- Technical data: IP address, device type, operating system, browser version and approximate location derived from your IP.
- Gameplay behaviour: games played, session times, bet sizes and bonus shop activity, used for responsible-gambling monitoring.
- Marketing preferences: whether you opted in to receive promotions, which channels you chose and when you gave or withdrew consent.
How We Use Your Data
We process your data for clearly defined purposes and never sell it to advertisers. The main purposes are:
Creating and managing your account, including login, profile settings and VIP program tracking such as your Wazamba coins balance.
Verifying your identity under our Curaçao licence obligations before your first withdrawal, which requires an ID document, proof of address and payment method verification.
Processing deposits and withdrawals through methods such as Visa, Skrill, PayID and cryptocurrencies, and keeping accurate transaction records.
Preventing fraud, money laundering and bonus abuse by analysing betting patterns and comparing verification documents.
Monitoring for signs of problem gambling so we can apply responsible-gambling tools such as deposit limits, loss limits and session reminders.
Sending you promotional offers where you have consented, and honouring your opt-outs immediately.
Meeting legal, tax and regulatory obligations, including responding to lawful requests from authorities.
Our Legal Bases
Where the GDPR or comparable Australian privacy principles apply, we rely on one of four legal bases for each processing activity.
- Contract: account creation, deposits, withdrawals and gameplay all require processing your data to deliver the service you signed up for.
- Legal obligation: KYC verification, AML checks, transaction record keeping and regulatory reporting are mandated by our licence conditions.
- Legitimate interest: fraud prevention, security monitoring and service improvement, always weighed against your privacy rights.
- Consent: marketing emails, SMS offers and non-essential cookies are processed only after you opt in, and you may withdraw consent at any time.
How Long We Keep It
We hold each category of data only as long as the purpose requires. Gaming regulation obliges us to retain transaction and verification records for at least 5 years after your last activity, after which they are deleted or anonymised.
| Data category | Retention period |
|---|---|
| Identity and account data | Duration of your account, then up to 5 years after closure |
| KYC verification documents | 5 years after account closure, per regulatory requirements |
| Transaction and betting records | Minimum 5 years, per AML and gaming rules |
| Technical and device data | Up to 12 months for security and analytics |
| Marketing preferences | Until you withdraw consent or delete your account |
| Support correspondence | Up to 2 years for dispute reference |
Data We Share
We share personal data only with parties who need it to deliver our services, and always under contractual confidentiality and security terms. We never sell your data.
Payment processors handling your deposits and withdrawals, such as card schemes, e-wallet providers and crypto payment gateways.
KYC and AML screening providers that verify your documents against sanction and identity databases.
Game and platform providers operating the slots, live tables and sportsbook you access through our site.
Regulators and licensing authorities, including the Curaçao supervisory body, when we are legally required to report.
Analytics and cloud hosting services that help us keep the site fast, secure and available 24/7.
Your Rights Over Your Data
You control your personal data. Send any request to our support team at [email protected] and we will respond within 30 days. Verification of your identity may be needed before we act on a request.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct anything that is inaccurate or out of date.
- Erasure: ask us to delete data where no legal retention obligation applies.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing at any time via account settings or the unsubscribe link.
- Complain: you may lodge a complaint with the relevant data protection authority.
Cookies and Tracking
We use essential cookies to keep you logged in, remember your currency and secure payments, plus optional analytics and marketing cookies that load only with your consent. You can manage your cookie choices at any time through the banner or your browser settings. Full details, including a complete list of categories and how to disable them, are set out in our separate Cookies Policy page.
How We Protect You
Your data is encrypted in transit with TLS and stored on servers with strict access controls. Only trained staff who need access for support, payments or compliance can reach personal data, and every access is logged.
We test our security regularly and update our controls against emerging threats. If a data breach occurs that is likely to affect your rights, we will notify the relevant supervisory authority and, where required, you directly, without undue delay.
Frequently asked questions
Do you keep my ID documents forever?
No. KYC documents are retained for 5 years after account closure to satisfy regulatory requirements, then permanently deleted.
Can I play without giving my phone number?
A phone number is part of the identity data we need for account security and verification, so registration is not possible without it.
How do I stop marketing emails?
Use the unsubscribe link in any email or switch off marketing in your account settings. Your opt-out takes effect immediately.
Who do I contact about my privacy?
Email [email protected] with any privacy request or complaint. Our support team is available 24/7 and will respond within 30 days.